Bet 5 Privacy Policy – Your information is safe with us

Bet 5 places the highest importance on the privacy of users in Bangladesh and is committed to keeping your personal information secure. This privacy policy explains what information we collect, how we use it, and under what circumstances it may be shared with third parties. This policy applies automatically when you register on our platform, log in, or use any of our services. It has been drafted in alignment with applicable data protection laws in Bangladesh and international best practices. We may update this policy from time to time, and you will be notified in advance of any significant changes.

At the time of registration, we collect your name, email address, mobile number, date of birth, and location information within Bangladesh. The identity verification (KYC) process may involve collecting national ID or passport details, which are used solely for security purposes. When you use our platform, your device type, browser information, IP address, and usage patterns may be recorded automatically. For financial transactions, payment method details are collected; however, full card numbers or bank account details are not stored on our servers. Information provided during contact with customer support may also be kept in our records to help deliver better service in the future.

Collected information is primarily used to manage your account, verify your identity, and ensure secure transactions. We analyze your usage patterns to improve the platform experience and suggest content tailored to your preferences. Information is also used to resolve technical issues, prevent fraud, and maintain platform security. With your consent, we may notify you about new features, offers, or important updates via email or SMS. Your gaming behavior may be monitored to ensure responsible gaming, and support may be offered if needed.

Bet 5 never sells your personal information to advertisers or third parties — that is our core commitment. Limited information may be shared with trusted payment gateway partners solely for the purpose of completing transactions. Information may be disclosed in compliance with applicable law when required by legitimate requests from legal authorities or regulatory bodies in Bangladesh. When working with third-party technology service providers (such as cloud hosting or analytics), they are bound by strict confidentiality agreements. If any changes occur to our business structure, you will be notified before any data transfer takes place.

You can log in to your account at any time to view and update your stored personal information. You have the right to request a copy of the information we hold about you, and we will provide it within a reasonable timeframe. You can opt out of marketing communications by emailing our support team or changing your preferences in account settings. If you request account closure, information beyond legal obligations will be deleted within the specified timeframe. For any complaints or questions regarding data protection, contact us at [email protected] and we will endeavor to respond within 48 hours.

Our platform uses cookies and similar technologies to enhance your browsing experience. Essential cookies are necessary for the platform's core functionality, such as maintaining login sessions and ensuring security. Analytical cookies help us understand how users interact with the platform, which is used to improve service quality. You can control or disable cookies through your browser settings, though some features may not function correctly as a result. We do not use any third-party advertising tracking cookies, and your browsing history is not shared externally.